There was no integration with HubSpot for payment activity, we were constantly watching PayPal account to know when a donation had been made and then log it to the donor’s account.
The result was a time-consuming process in which a significant number of hours were spent checking and managing payment information, and fundraising efforts lacked the core data needed to inform who had donated, who had visited key landing pages and when those actions occurred.
Online payments volume was just 10% of total payments in 2017 - the rest were handled manually. In 2019, after implementing DepositFix, that number jumped to 53%.
I can’t imagine running organization without DepositFix. They treat us like royalty - it’s so easy to bring a question about whether something can be done and they come up with a logical solution that helps us grow the organization.
Dealing with DepositFix has been a great experience thus far!
A past colleague had brought the system into our company to increase sales especially when the office was closed or for ease of clients simply paying online rather than contacting a sales member.
Once the colleague who introduced this to us had left the company, I stepped in to be the contact. With very little knowledge on how it all worked, I really relied on the customer service team (especially Denis) for support.
It’s been so great having all questions answered and advice given to better our processes. Thank you for always been so helpful and attentive!