How to Unmatch a Transaction in QuickBooks Online

To unmatch a transaction in QuickBooks Online, go to Banking > Reviewed, find the matched bank item, and click Undo. This sends the transaction back to the For review tab, where you can correctly re-match it to the right invoice, payment, or deposit. If the Undo button isn’t available, you’ll need to edit the original QuickBooks transaction directly, such as opening a Bank Deposit to deselect a payment or adjusting a Receive Payment to unapply it from the wrong invoice.

Identify Exactly what QuickBooks Matched

Before you unmatch anything, confirm what QuickBooks did and why:

• Go to Banking (left menu) and pick the bank account tile.
• Use the tabs (For review / Categorized / Reviewed / Excluded) to find the transaction QuickBooks matched.
• Click the transaction to expand the details. QuickBooks will show what it matched to (Invoice #, Receive Payment, Bank Deposit, Expense, etc.).

Why this matters: the unmatch method differs if QuickBooks matched the bank line to a Receive Payment, a Bank Deposit, or to an Expense/Check.

Fastest Method: “Undo” from the Banking Screen (Recommended)

This is the simplest and safest method in most cases.

1. Go to Banking (or Transactions > Banking) and select the bank account.
2. Open the tab where the matched transaction appears (usually Reviewed or Categorized).
3. Find the line item and click it to expand details.
4. Click Undo (or Undo match / Undo categorization), and QuickBooks will move the bank feed item back to For review.

What happens after Undo:

• The bank transaction returns to the For review queue so you can rematch it correctly or exclude it.
• The QuickBooks record it was previously matched to (invoice/payment/deposit) remains unchanged, you haven’t deleted it, you just removed the link.

If There’s No “Undo” Button: End the Original QuickBooks Transaction to Unmatch

Sometimes the bank feed was already processed and the Undo control isn’t visible. In that case find & edit the original QuickBooks transaction:

If It Was Matched to a Bank Deposit

1. Go to Accounting > Chart of Accounts, open the bank account, then click View register.
2. Locate the Bank Deposit that contains the matched payment(s) and click to open it.
3. In the deposit screen, deselect the payment line you want to remove (or change the Deposit To account to Undeposited Funds if you want to regroup).
4. Save.
5. The associated bank feed item will now appear back in For review (or you can re-import/re-match).

If it Was Matched to a Receive Payment (Payment Applied to an Invoice)

1. Go to Sales > Customers, open the customer record and find the Receive Payment that was applied.
2. Open that Receive Payment transaction and either:
   
   • Click More > Delete (if you will re-enter it correctly), or
   • Unapply the payment by unchecking the invoice so it becomes unapplied (then Save).
3. After you unapply or delete the payment, the bank feed transaction will be free to rematch or appear in For review.

If It Was Matched to an Expense / Check / Bill Payment

1. Open the expense/check/bill payment from Expenses or the Bank register.
2. Edit the transaction and change the Payment account or modify the details so the bank feed no longer considers it matched.
3. Save and then return to Banking > For review to match correctly.

Important: If you delete a payment or deposit, be aware of downstream impacts on AR, reconciliation, and taxes. Use Delete only when you will properly re-enter the transaction.

Re-match the Transaction Correctly

Once the bank item is back in For review:

• Click the bank line > Find match (or Match) and search for the correct Invoice / Receive Payment / Deposit.
• If the payment should be deposited to Undeposited Funds, select that instead so you can group multiple payments into a single bank deposit later.
• If nothing in QuickBooks matches, use Add to create the correct record (Expense, Deposit, Check) and then confirm.

Reconcile & Verify After You Unmatch

Unmatching can affect reconciliations, so check this:

• Go to Accounting > Reconcile and open the account you’re working on.
• Verify the bank statement balance still matches or note any differences.
• Run these reports to confirm everything: Bank Register, Transaction List by Date, Accounts Receivable Aging (if invoices/payments were changed).

If you undid something that was previously reconciled, you may need to undo a reconciliation or make an adjustment, proceed carefully and document why the change was necessary.

Prevent the Same Mismatch from Happening Again

• Review bank rules that might be auto-categorizing or auto-matching incorrectly; edit or disable the rule.
• Encourage customers/payment sources to include invoice numbers in the payment reference so auto-matching is easier.
• If you accept online payments, use a payment form that records the invoice number (DepositFix can help here).
• Train staff on how to spot suspicious auto-matches (amounts that are close but not exact, or matches to the wrong customer).

Example: Roofing Contractor — Wrong Match and Fix

Scenario: A $3,200 payment from “Maple HOA” was automatically matched to Invoice #300 (roof inspection) but should have been applied to Invoice #301 (roof repair).

What to do:

1. Banking > select the bank > find the $3,200 line in Reviewed.
2. Click the line and press Undo — it moves to For review.
3. Click the $3,200 bank item in For review, choose Find match, search for Invoice #301, check it, and click Save.
4. Confirm Invoice #301 now shows Paid and Invoice #300 remains unpaid (if appropriate).
5. Run a quick AR Aging report to verify statuses.

Quick Reference Table

Audit trail & Documentation

QuickBooks keeps an Audit Log showing who changed or deleted matches. After you unmatch, check Settings > Audit Log to document what was changed and why, useful for internal controls and audits.

Bonus Tip: Use DepositFix to reduce matching errors

If you accept online payments, using DepositFix ensures payment data (invoice number, customer email, amount) is captured at the point of sale and synced cleanly into QuickBooks. That reduces auto-match mistakes because the payment and invoice details align automatically, fewer manual unmatches and less time reconciling.